top of page
Support And Frequently Asked Questions
Got questions or need support for your Motion Scan Systems product? You’re in the right place! Everything you need is just below.
F.A.Q.'s Scan Studio Pro Film Scanner
GeneralDimensions And WeightNetwork Connection PCIe NIC SupportPC Specs and SoftwareScanner SpecsWhat Is IncludedWarrantyReturns
How does the Scan Studio Elite connect to my PC?
The Scan Studio Elite camera requires a 2.5GbE Ethernet connection for optimal performance. To ensure a seamless setup, every order includes:
✔ USB 3.0 to 2.5GbE Adapter (Plug-and-play, no installation required)
✔ PoE Injector (Provides power to the camera)
This setup allows for easy installation without the need for internal hardware upgrades.
Do I need to install a network card (NIC)?
No! The included USB-to-Ethernet adapter works right out of the box. However, for users wanting the best speed and stability, we offer an Intel I226-V PCIe 2.5GbE network card as an upgrade.
Which option should I choose?
✔ Not comfortable installing hardware? → Stick with the USB-to-Ethernet adapter (included for free).
✔ Want maximum performance & know how to install a NIC? → Upgrade to the PCIe 2.5GbE NIC for lower latency and more stable data transfer.
📩 Still have questions? Need help deciding? Contact us at mss@motionscansystems.com or 763-862-5992 for expert recommendations before ordering.
Should I upgrade to the PCIe NIC?
✔ If you don’t want to install hardware, stick with the included USB adapter (plug-and-play).
✔ If you want maximum performance and lower latency, upgrade to the Intel I226-V PCIe NIC.
Do I still need the PoE injector if I upgrade to the PCIe NIC?
Yes! The PoE injector is required for all setups, even if you use a PCIe network card.
Standard PCIe NICs (including Intel I225-V/I226-V) do not provide power, so the PoE injector is always included to ensure your camera functions properly.
Can I upgrade to a PCIe 2.5GbE NIC for better performance?
Yes! We offer an optional Intel I226-V PCIe 2.5GbE network card upgrade for users seeking lower latency and maximum network stability.
However, please note:
✔ We do NOT provide installation or technical support for third-party network cards.
✔ If you are unfamiliar with installing a PCIe NIC, we strongly recommend using the included USB-to-Ethernet adapter instead.
✔ For setup assistance, please visit the official manufacturer support pages:
Intel® Ethernet Controller I226-V:
Support Page Downloads & Drivers
Still Need Help?
No Worries! Just drop us a line and we will get back to you very soon.
bottom of page