Support And Frequently Asked Questions

Recommended PC Specs Operating System: Windows 10 or Windows 11 (64-bit, PC only) Processor: Intel Core i7 or better (AMD Ryzen equivalents also compatible) Memory: 16 GB RAM minimum (32 GB recommended) Storage: Primary SSD for system + second internal SSD or high-speed HDD for captures (External drives not recommended due to possible lag or dropped frames) Graphics: Dedicated GPU with OpenGL support Network: 2.5 Gigabit Ethernet port (required for camera connection) – Most modern motherboards include a compatible onboard 2.5 GbE NIC that works perfectly. – If your system only has a 1 GbE port, a PCIe or USB 3.0 2.5 GbE network adapter can be used for full performance.

Ongoing software development is very important to us! At Motion Scan Systems, our commitment doesn’t end with your purchase — it evolves with it. We continually invest in software development to deliver new features and enhancements that extend the performance and longevity of your scanner. Profits from every sale are reinvested directly into research and development, ensuring that your system remains at the cutting edge of film scanning technology. Upcoming tools include image stabilization, dust and scratch removal, noise reduction, and advanced color and restoration controls designed to bring out the best in your film. Registered owners receive free access to all software updates, so your scanner continues to grow in capability and value over time. Your investment in Motion Scan Systems is more than a purchase — it’s a partnership in continuous innovation.